When your client chooses to stay home — or needs help while a move is decided.
When a family you are guiding chooses to stay home, or needs support while a move is decided, we present experienced caregivers they can engage directly — and we tell you honestly what we can and cannot do. We also stay in close contact with the family, and when the time comes that a move is the right next step, we will let you know — so you are the one there to help them make it.
Four steps, and the family stays in charge.
You call, or the family does
Tell us the situation — the hours, the setting, and whether this is a bridge or the plan.
We present candidates
Experienced caregivers whose availability and experience fit, with their background and experience.
The client or responsible party chooses
They interview, decide, and engage the caregiver directly.
Care starts — for as long as the family wants
Days or months. The family can end at any time, so nothing forecloses a move if that is where the family lands.
Hallmark facilitates.
- Answer the phone — a real person, days, nights and weekends.
- Recruit and screen experienced caregivers, and present candidates whose experience and availability fit what you tell us.
- Help coordinate the details for the family — getting started, weekly billing and the year-end tax forms — so those tasks stay off their plate.
- Complete the provider forms a family’s long-term care carrier asks us for, and make sure the paid invoices the carrier needs are produced each week — the claim stays the family’s.
- Tell you honestly, and quickly, when we cannot help in time.
The client or responsible party decides.
- Interviews and chooses the caregiver, and engages the caregiver directly — the caregiver works for them, not us.
- Sets the schedule and the tasks, and directs the day-to-day care.
- Decides whether to continue — at any time, for any reason.
- Owns the plan of care, with the clinicians and professionals the family works with. We do not assess the client or write the plan; the caregivers we refer work to their own competency under the direction of the family’s nurse or care manager.
In one breath.
Approvals and memberships we hold.
Answered plainly.
Do you compete with placement?
No. We do not place people in communities and we do not advise on which community to choose. When the honest answer for a family is a move, we reach back out to you.
Can care bridge the gap until a move?
Yes — for days or months. The family engages the caregiver on a schedule they set and can end at any time. The same caregiver can also continue inside the community afterward, for one-to-one attention.
Do you pay or accept referral fees?
No, in either direction. Families come to us because someone they trust said “call Hallmark,” and we keep it that simple.
How the model works
Hallmark is a referral agency, not a home care employer. The caregivers we refer work directly for the family, more of what the family pays reaches the caregiver, and the family receives higher continuity of care.
Private caregivers, explained →The right caregiver, uniquely qualified
“Shane was able to secure an extraordinary Caregiver that was uniquely qualified to navigate through the myriad problems that needed to be effectively dealt with to keep our sister safe at home.”
A social worker who shares the Hallmark option with families
“I have been a Social Worker with a passion for Seniors for many years. I refer families to Shane and Tammy at Hallmark Homecare often. They are so helpful in helping families find the right caregiver for their loved one. I highly recommend!”