Five stars, and the stories behind them.
Families come to us in some of their hardest moments. Here is what many of them wanted others to know. Our average rating on Google is 5.0.
An ICU discharge on a Friday. Care in the home that night.
Several agencies never called back. The family called Hallmark at 8 a.m.; by noon a caregiver was engaged for that night — and when the need ended a few days later, the days came off. Told in the family’s own words, from three Google reviews.
“Hallmark Homecare Louisville was an absolute godsend at a time when… I was simply overwhelmed… Shane has such a warm, soothing presence and voice that it immediately calms and reassures you. But more than that, he is highly competent and incredibly responsive. He works so hard to find the right match of caregivers to need and to person… I would give them the most heartfelt, effusive and enthusiastic recommendation.”
“I have been a registered nurse for more than 30 years and serve on the board of the Aging Life Care Association’s Midwest Chapter. My company, Diversified Life Care Partners, provides comprehensive care management for families across Southern Indiana, the Louisville Metro, and the Lexington region.
When a client of ours in Louisville or Southern Indiana needs in-home senior care — overnight, 24-hour coverage, or help through a hospital discharge — Hallmark Homecare is one of the first calls I make. Shane answers, and he has presented experienced private caregivers quickly, often the same day. As a Certified Dementia Practitioner, I pay attention to whether a caregiver can follow a plan of care for a client with Alzheimer’s or another dementia; the caregivers Hallmark has referred have done that, and they tell me when something changes. Families I work with have choices, and Hallmark is one I keep coming back to.”
“I have been a Social Worker with a passion for Seniors for many years. I refer families to Shane and Tammy at Hallmark Homecare often. They are so helpful in helping families find the right caregiver for their loved one. I highly recommend!”
“I am a Registered Nurse, Aging Life Care Professional and Certified Case Manger, and I have worked in senior care in Louisville and Southern Indiana for decades. Hallmark Homecare Louisville, since its inception, has been incredibly helpful to my elder clients at all levels of care: independent / in-home care, senior community / assisted living, memory care, long term care and also end of life care. Hallmark Homecare Louisville is my first call whenever senior care is needed. The private caregivers matched with my clients are compassionate, experienced, dependable and able to work with personalized care plans. Shane Sparks is a wonderful advocate for seniors, responsive to needs and skillful in matching caregivers to those in need. I can highly recommend Hallmark to families and individuals looking for care wherever they call home.”
“He has really bailed us out… We called Shane, at night, asking for help. We had a caregiver within ONE HOUR!!! That is the best that it gets in my book.”
“After a hospital discharge and a sleepless night, our family urgently needed unexpected care support. I began calling agencies at 8AM. Two went straight to voicemail with no response. When I called Hallmark Homecare, Shane Sparks answered right away. His compassion, professionalism, and sense of urgency were immediate and genuine.”
“She was able to stay in her assisted living apartment until she passed. The loving and well trained caregivers became like family… He is a great communicator with timely responses. I highly recommend Shane Sparks, Hallmark Homecare.”
“When my father needed in-home care in Georgetown, Indiana, Hallmark Homecare was there for us. He started out needing overnight coverage, and Shane quickly shared experienced caregivers for us to choose from. … I can recommend them to any family in southern Indiana looking for compassionate caregivers.”
“I called Shane that day and he jumped into action… The caregivers were talented, caring, hard working individuals who went over and above to help my Mom.”
“…Hallmark is the best that I’ve found, so far. Shane understood what we needed…”
“Shane answered the phone at 8:00 a.m. He didn’t just take down our information; he listened. He understood the urgency and the emotion behind our call. He moved quickly… Hallmark Homecare truly is different. The caregivers care. Shane cares.”
“Shane, the owner, responded immediately to my first call and every call, email and text that I sent over the course of the last few months… I highly recommend Hallmark to anyone wanting warm and responsible care.”
“Hallmark was able to match us quickly with a wonderful caregiver for my Mother. LaTonya is so friendly and patient, which is exactly what we needed since she has dementia… Mother actually looks forward to her visits!”
“When my dad needed home care help… Every care giver was wonderful with my dad and we felt very secure with them being there overnight while my mom got her rest. Highly recommend!”
“I reached out to Hallmark Homecare and several others and was extremely impressed with Shane’s… approach… His follow-up and proactive communication instilled the confidence my family needed in this challenging time.”
“We were in urgent need of assistance for our 75+ year old sister… a 25 year resident of Oldham County… Shane was able to secure an extraordinary Caregiver that was uniquely qualified to navigate through the myriad problems that needed to be effectively dealt with to keep our sister safe at home.”
“Hallmark Homecare went above and beyond to help my mother and I. … I highly recommend Hallmark if you ever need homecare or help in an assisted care setting.”
“Shane was absolutely so easy to work with and all of the caregivers we had were the best. They were very encouraging and gave me a peace of mind so I could work.… Someone helping you in a stressful time and being so attentive to your loved one means the world.”
“Our Mother had a bad fall landing her in Rehab… leaving us to scramble for 24/7 caregiver services. After contacting several companies, we decided to go with Hallmark… As Mother improved, we were able to reduce hours of services with no glitches.”
“We had the pleasure of being referred to Hallmark for a friend… we have a great caregiver for a young dementia friend. So far the experience has been great. They communicate well which is huge”
“We connected with Shane… after a couple of mis-steps in our search to find care for our mother… He connected us with the perfect caregiver. The result has been a safer, higher quality of life for our mother.”
“We needed assistance quickly… He introduced the caregivers to us and connected us by text. Each and every one of the caregivers was excellent, very knowledgeable and pleasant to work with. Thankfully we only needed a few days… Overall a wonderful experience!”
“Immediately responded for a last minute overnight sitter for my sister. Very professional and the sitter was knowledgeable about senior care.”
“I used Hallmark’s services and was very impressed with their professionalism, knowledge… Everyone was there for me and I needed it toward the end.”