A discharge is coming, and the family has no plan for the first nights home.
When you call Hallmark Homecare Louisville, a real person answers — days, nights and weekends. We present experienced caregivers the family can engage directly, often the same day, and we stay reachable while they choose.
Four steps, and the family stays in charge.
You call, or the family does
Tell us the discharge date, the hours, and what the discharge instructions call for. A real person answers — days, nights and weekends.
We present candidates
Experienced caregivers whose availability and experience fit, with their background and experience — often within hours.
The client or responsible party chooses
By phone if there is no time for more. They decide and engage the caregiver directly.
Care starts at home
Often the same day. The caregiver works for the client or responsible party, on their schedule, and they call us if they want another candidate.
Hallmark facilitates.
- Answer the phone — a real person, days, nights and weekends.
- Recruit and screen experienced caregivers, and present candidates whose experience and availability fit what you tell us.
- Help coordinate the details for the family — getting started, weekly billing and the year-end tax forms — so those tasks stay off their plate.
- Complete the provider forms a family’s long-term care carrier asks us for, and make sure the paid invoices the carrier needs are produced each week — the claim stays the family’s.
- Tell you honestly, and quickly, when we cannot help in time.
The client or responsible party decides.
- Interviews and chooses the caregiver, and engages the caregiver directly — the caregiver works for them, not us.
- Sets the schedule and the tasks, and directs the day-to-day care.
- Decides whether to continue — at any time, for any reason.
- Owns the plan of care, with the clinicians and professionals the family works with. We do not assess the client or write the plan; the caregivers we refer work to their own competency under the direction of the family’s nurse or care manager.
In one breath.
Approvals and memberships we hold.
Answered plainly.
How fast can a caregiver be in place after a discharge?
Often the same day. Families reaching us after a hospital discharge have had experienced caregivers in place within hours. Tell us the situation and we will be straight with you about what is possible.
Can the caregiver help with what the discharge instructions call for?
The caregivers we refer work to their own level of competency — many can support medication reminders and other everyday health tasks under the direction of the family's home health nurse or care manager. If the situation calls for a licensed nurse, tell us and we can present one. The family, and the clinicians they work with, own the plan of care.
What does it cost the hospital, and what does the family pay?
Nothing to the hospital, and there is no arrangement between Hallmark and any hospital. The family agrees on a rate with our fee already included and is billed weekly through a secure third-party platform.
How the model works
Hallmark is a referral agency, not a home care employer. The caregivers we refer work directly for the family, more of what the family pays reaches the caregiver, and the family receives higher continuity of care.
Private caregivers, explained →A discharge that could not wait
“…we called several home care agencies that were highly reviewed online and even recommended by friends… and didn’t hear back from anyone… Shane answered the phone at 8:00 a.m. He didn’t just take down our information; he listened. He understood the urgency and the emotion behind our call. He moved quickly… Shane’s communication was clear, organized, and proactive — my mom always knew what to expect.”
When the discharge is today
“When a client of ours in Louisville or Southern Indiana needs in-home senior care — overnight, 24-hour coverage, or help through a hospital discharge — Hallmark Homecare is one of the first calls I make. … Families I work with have choices, and Hallmark is one I keep coming back to.”
Call us tonight.
Call (502) 546-7765. A real person answers, and we will tell you within minutes what we can do.
Call (502) 546-7765